Privacy policy

Privacy Policy for Blackcup Digital

Effective Date: 12/1/2024
Last Updated: 12/1/2024

At Blackcup Digital, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: When you contact us, request a quote, or subscribe to our newsletter, we may collect your name, email address, phone number, and business details.
  • Technical Information: We collect information about how you use our website, such as your IP address, browser type, operating system, and referral URLs, using tools like Google Analytics.
  • Cookies and Tracking Data: We use cookies and similar technologies to track user behavior and improve website performance. See Section 5 for details on cookies.

2. How We Use Your Information

We use your information to:

  • Provide, customize, and improve our services.
  • Respond to inquiries, process requests, and deliver quotes or proposals.
  • Send newsletters, updates, and marketing materials (you can opt out anytime).
  • Analyze website performance and user behavior to enhance user experience.
  • Comply with legal obligations and protect our rights.

3. Data Sharing and Third-Party Services

We do not sell your personal information to third parties. However, we may share your data with trusted service providers to perform specific tasks on our behalf, such as:

  • Website analytics tools (e.g., Google Analytics): To understand and improve user interactions.
  • Email marketing platforms (e.g., Mailchimp): To send newsletters or updates.
  • Hosting and security providers: To ensure our website’s functionality and safety.

These third parties are required to protect your data and use it solely for the services they provide.

4. Data Storage and Security

We take reasonable precautions to protect your personal information.

  • Storage: Your data is stored on secure servers with encryption and regular monitoring.
  • Retention: We retain your information only as long as necessary for our business purposes or to comply with legal obligations.

Despite our efforts, no system is 100% secure. We encourage you to protect your personal information when using the internet.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device to improve your browsing experience. We use:

  • Essential cookies: To enable core website functionality.
  • Analytics cookies: To track site performance and user behavior (e.g., via Google Analytics).
  • Marketing cookies: To provide relevant ads based on your preferences.

You can manage your cookie preferences in your browser settings. Disabling cookies may affect your site experience.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access: Request a copy of your personal information.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request the removal of your data (subject to legal requirements).
  • Opt-Out: Unsubscribe from marketing communications or decline cookies.

To exercise these rights, please contact us using the information below.

7. Compliance with GDPR and CCPA

If you are located in the EU or California, you may have additional rights under the GDPR or CCPA, including:

  • The right to know what personal data we collect and why.
  • The right to data portability.
  • The right to not be discriminated against for exercising your privacy rights.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Blackcup Digital
Email: info@blackcupdigital.com
Phone: 604-227-8523

We are committed to protecting your privacy and addressing your concerns promptly.